You can connect or disconnect your device by clicking on the Profile icon with your initials in the upper right hand corner of the My Day dashboard. If you or someone with access to the same computer downloads from the internet, (MP3's, videos, etc) this can also be a factor in increasing load times. Profile and Login. Click Account Status. Warnings You can connect or disconnect to wireless scales by going to the Profile icon you’re your initials, then click Settings > Weight and selecting your scale. Cancel online. Where is the calculator? If you don't know your username, you can click on the forgotten username link on the login page to retrieve it. You’ve earned it. If you decide to cancel it this way, here’s how to do it: Dial 800-651-6000. U.S. News & World Report ranked WW the #1 Best Diet for Weight Loss and #1 Best Commercial Diet Plan for 10 years in a … After you have updated your billing information you should be able to switch without a problem. , SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. You can always call us at 1-800-651-6000 and a live agent will be happy to assist … Make sure you're using the correct username/password combo and that there are no spaces before and after your username and password in the entry fields. Cancel online. Along with our science-based SmartPoints® system, you'll get a custom list of ZeroPoint™ foods within your Budget that you don't have to track or measure. This is the easiest and fastest way to cancel. Occasionally Weight Watchers will send alerts to our members. I get an error message when trying to switch to Workshop + Digital. and it will be processed right away. For your protection, you must log in again to access your Settings because it contains personal information associated with your account. (4) If you cancel your membership and are entitled to any refund pursuant to Section 3 of the Membership Agreement, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law. When I signed up I chose the 3-month billing cycle. We’re all in this, side by side (virtually, of course.) Once you have accessed the profile page, select from the options provided to begin editing your account and plan information. Can I switch my payment plan to Workshop + Digital without losing money? AT&T, T-Mobile®, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless. Why was I charged for one month instead of another 3 when my initial 3-month membership ended? We’re #bettertogether! This is the easiest and fastest way to cancel. Although it sounds easy, canceling Weight Watchers over the phone is a bit more time-consuming because the average waiting time is around half an hour. Cancelling your Weight Watchers … If I'm having trouble with my activity-monitoring device or app, what do I do? How do I connect or disconnect from a wireless scale? When you choose the "Remember me on this computer" option during the login process, you agree to have your user name and password stored on your computer so that you can be automatically logged in each time you access the site. Scroll down to Settings, then click on Account. If I'm having trouble with my activity-monitoring device or app, what do I do? Select "Switch payment plan to Monthly Pass.". Please login and try again. I can't log in. Weight Watchers Digital and Workshop members may change their payment plan for the next payment period at any time before the next billing date. Terms & Conditions; Privacy © 2020 Weight Watchers International. I would like to receive the WW newsletter and be informed about offers and events via e-mail. I am having trouble logging in; I can log in, but I cannot access any of the subscriber tools To calculate SmartPoints values, go to My Day > Quick Add > Calculator to enter the required nutrients (calories, saturated fat, sugar and protein). For multi-month Commitment Plans, an early termination fee applies if you cancel at any time prior to the end of the Commitment Plan period. 3. When is my next billing date? You are on the wrong signup page. In addition, in certain states you may have additional rights with respect to cancellation, as set forth in the, . Privacy Policy; Terms & Conditions; The WW Logo, Wellness that Works, SmartPoints, FitPoints, Points and myWW are trademarks of WW International, Inc. 2. We’ll be really sorry to see you go but if you’d like to cancel your membership, you can do it here and it will be processed right away. We’ll be really sorry to see you go but if you’d like to cancel your membership, you can do it here and it will be processed right away. The Weight Watchers website provides the quickest way to cancel your account, though it can take up to 72 hours for your request to be fully processed. Can I switch my payment plan to Workshop + Digital without losing money? The only thing you'll need is the address associated with your account. Cancelling your membership. After the offer has run out, your membership will be automatically renewed at the end of your payment plan at the standard monthly rate. An app for your success It makes tracking a breeze, charts your progress, … For standard one month plans, cancellation takes effect at the end of the membership month in which you cancel. In the My Foods/Recipe section, you can now create a recipe or edit an existing recipe (even a Weight Watchers recipe). An easy-to-use-appThe WW app makes tracking a breeze (and fun! To update billing information: 1. How do I do that? Email: help.uk@ww.com. We'll send you an e-mail confirming the cancellation once we've finished processing your request. This is the easiest and fastest way to cancel. Cancel OnlineWe’ll be really sorry to see you go, but if you’d like to cancel your membership, you can do it here and it will be processed right away. When I enter my access code I am told it is invalid or does not exist. I want to create recipes. Please make sure you are entering the code in the correct boxes and that you are not including any additional characters, spaces, hyphens, etc. Click the account status link in the payment and account type box. I get an error message when trying to switch to Workshop + Digital. We want to make sure you’ve experienced everything WW offers to help you reach your goals. How do I see how many SmartPoints values I have left? This is where you will find your next billing date and the amount due. For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000. Click the Profile icon with your initials located at the top right corner of the My Day dashboard, then click Settings. A membership to our site is much like other sites, in that your membership will automatically be renewed and billed each month until you contact us to cancel. Note that we cannot process cancellation requests at WW Workshop locations. You can also browse our directory for pages on how to cancel other popular subscription services. Canceling Weight Watchers via phone. When I signed up I chose the 3-month billing cycle. Via Telephone. Dual Membership: If you own or are part of a Dual Membership, please contact Customer Care in order to process your cancel request: 1-800-651-6000. Click the Profile icon at the top of the My Day dashboard, then click Account. Please be aware that you will continue to be billed each month until you contact us to cancel. Your Workshop + Digital is valid for a one month period at a time (your subscription month), ending on the valid end date. Scroll down to Settings > Activity. Send a monthly meeting membership cancellation request, including your membership pass ID number, to Weight Watchers North America, PO Box 307, Jericho, NY 11753. Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you attended WW Workshops, participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. What if I have a questions or want to give feedback. Phone: 0345 345 1500. The Weight Watchers website provides the quickest way to cancel your account, though it can take up to 72 hours for your request to be fully processed. Monthly Pass and Total Access MemberOur fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you attended WW Workshops, participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. If that doesn't work, clear your cookies. Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. After the Commitment Plan period, cancellation takes effect at the end of the membership month in which you cancel. , SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. Cancel via … You will be required to manually change your price plan after each billing if you want to maintain a 3-month billing cycle. How do I cancel through Itunes. How do I do that? Once you supply it, a password reset email will be sent to you from noreply@weightwatchers.com. We'd love to hear from you! Your weekly SmartPoints values earned will reset to zero on your weight-tracking day. The challenges we are facing have created a level of uncertainty that can make it difficult to prioritize our spending. After the initial plan period, cancellation takes effect at the end of the membership month in which you cancel. How do I do that? Caring for yourself also means you can take better care of your family. In writing: Weight Watchers UK Limited, Millenium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL. 2. You can track by using Search. This is the easiest and fastest way to cancel. This gives you total freedom in what you eat, while guiding you toward choices that will help you reach your goals. Add the serving size (or your best guess) and name the food. How do I see how many SmartPoints values I have left? How do I track my food or activity? Connect We’re #bettertogether! Your daily SmartPoints Target will appear  in the blue circle under My Day. 1. I forgot my user name and/or password? How do I cancel my WW subscription? You can reach out to us any time via 24/7 Expert Chat or use the "Give Feedback" button located at the top of the My Day dashboard. Payments for Workshop + Digital will automatically be deducted , and we will continue to deduct payments at the end of each membership month until you contact us to cancel. I forgot my password/username. We find that most members don’t want or need to swap FitPoints for food, but if you find that you need to swap,  go to the Profile Icon with your initials, then click Settings > Food > Swapping and choose how you want to swap. How can I edit or view my account and plan information? These are unprecedented times. However I lost my focus over lockdown and had very little motivation and gained the weight back. Have you tried these science-based tools and programs? (You will be asked to log in for security purposes.) You may be asked to log in again for security purposes. Plus, there’s WellnessWins™, our one-of-a-kind rewards program that celebrates your daily healthy habits with exclusive products and amazing services—and we’re always introducing exciting new tools and experiences. 2. For pre-pay Savings Plans, cancellation takes effect at the end of the initial plan period defined by the plan you purchased. Once an access code is used it cannot be used again. You'll also get a confirmation email. I am having trouble logging in; I can log in, but I cannot access any of the subscriber tools Choosing to log out turns off our automated login functionality, and we will no longer remember your user name and password on your computer. (3) If we terminate your membership (as opposed to you canceling your membership), other than due to your violation of this Agreement, prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee, we will refund any unused portion of such period on a pro rata basis. Our mission is to make wellness accessible to all, not just the few. Our website does not control loading speed. More Less. Text HELP to TRYWW (87999) for help (2) If your membership is cancelled due to any of the following: pregnancy, medical reason prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee we may have charged, we will refund any unused portion of such period. Cancel via phoneYou can always call us at 1-800-651-6000 and a live agent will be happy to assist you. (3) If we terminate your membership (as opposed to you canceling your membership), other than due to your violation of this Agreement, prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee, we will refund any unused portion of such period on a pro rata basis. Check out this video to see how our members are leaning on each other. MyWW+ is our most customized program ever. Loading speed is based on internet connection, browser configuration, and server issues. I want to create recipes. Cancel via phone. Why are the pages on the site loading slowly? I've been given login information, but I keep being asked to log in again. How do I connect or disconnect my activity tracking devices? Our supportive members-only social network has tons of inspiring videos and photos (check out #nonscalevictory or #wwbros, if you haven’t already). 1. Will my account be automatically billed? You can always call us at 1-800-651-6000 and a live agent will be happy to assist you. Will my account be automatically billed? Why was I charged for one month instead of another 3 when my initial 3-month membership ended? The app helped me to modify what I was eating and I lost a lot of weight. The more you use them, the more successful you’ll be. …we want to make sure you’ve experienced everything WW offers to help you reach your goals. What if I have a questions or want to give feedback? Although it sounds easy, canceling Weight Watchers over the phone is a bit more time-consuming because the average waiting time is around half an hour. WW is the #1 Doctor Recommended Weight Loss Program† †Based on a 2020 IQVIA survey of 14,000 doctors who recommend weight-loss programs to patients. Select Settings then click Profile. How do I change my weight settings? I forgot my user name and/or password? Print out the completed cancellation request and mail it directly to the address listed on the page. The WW Logo, Weight Watchers, myWW+, SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. 3. is our most customized program ever. Notwithstanding Section 14 in the Membership Agreement, you may always cancel using any of the methods, and for any of the reasons, as outlined above. Why are the pages on the site loading slowly? 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